Return & Refund Policy

At Charubala, we strive to ensure that every saree reaches you in perfect condition. If you are not completely satisfied with your purchase, please review our policy below.

Returns

• Returns are accepted within 7 days of delivery.
• The product must be unused, unwashed, unworn, and in its original condition with all tags and packaging intact.
• Products that show signs of use, washing, alteration, or damage caused by the customer will not be eligible for return.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

• Order number
• Clear photographs of the product
• Photos of the packaging

After verification, we will arrange a replacement or refund as applicable.

Refunds

• Once the returned product is received and inspected, we will notify you regarding the approval of your refund.
• Approved refunds will be processed within 5–7 business days to the original payment method.
• Shipping charges are non-refundable unless the return is due to our error.

Exchange Policy

• Exchanges are subject to product availability.
• If the requested replacement product is unavailable, a refund or store credit may be offered.

Non-Returnable Items

The following items are not eligible for return:

• Products purchased during clearance or special sale events.
• Customized or altered products.
• Products returned without original tags and packaging.