Return & Exchange Policy
Return & Exchange Policy – Charubala
At Charubala, every saree is carefully inspected before dispatch to ensure the highest quality standards.
Returns & Exchanges
- Returns or exchanges are accepted only for products that are damaged, defective, or incorrect upon delivery.
- Any issue must be reported within 48 hours of receiving the order.
- To initiate a request, please share clear photos/videos of the product along with your order number via WhatsApp or email.
- Products must be unused, unwashed, and returned with all original tags and packaging intact.
Non-Returnable Items
- Sarees are not eligible for return or exchange due to personal preferences, change of mind, color expectations, or drape/fall preferences.
- Slight variations in color may occur due to screen and lighting differences and are not considered defects.
- Customized, altered, or specially sourced products cannot be returned or exchanged.
Refunds
- If a return request is approved and a replacement is unavailable, the refund will be processed to the original payment method within 7–10 business days after inspection of the returned product.
For assistance, please contact our customer support team through WhatsApp at +91 70440 38282.